Refund policy

RETURN POLICY:

UID strives for total and complete customer satisfaction and understands that making a purchase is an important decision. If you are not completely satisfied with your purchase then you may request a refund or exchange of your item.

RETURNS & EXCHANGES:

UID accepts returns and exchanges within 30 days from the date of purchase or delivery of your item. You must ship and insure the returned item at your own expense within 7 days from the date of the requested return or exchange to UID. Returns and exchanges requested or made within 60 days from the date of purchase or delivery will be subject to a restocking/return fee of 20% of the original purchase price. Returns or exchanges requested more than 60 days from the original date of purchase or delivery will not be accepted.

Return Requirements

In order to receive a full refund of the purchase price described in this Return Policy, all item(s) must be: (1) returned or exchanged in new/unused condition, (2) returned with all accessories and parts securely packed in the original packaging, and (3) shipped and insured for the items value at your own expense within 7 days of requesting your return or exchange.

Shipped Items

If your shipped item from UID arrives damaged or defective you must notify and contact UID within 72 hours of delivery. Defects discovered after 72 hours will be subject to UID’s manufacturer warranty, if any. For any other issues regarding shipped items, please contact UID within 30 days of the date of purchase or delivery.

In-Home Delivery Items

You must notify and contact UID within 72 hours from an In-Home Delivery if your item is damaged, defective, or you are dissatisfied. Defects discovered after 72 hours will be subject to UID’s manufacturer warranty, if any.

REFUND:

Upon receipt of the returned item to UID, we will inspect your item immediately. UID will issue a refund in the original form of payment after inspection of the returned item within 7-10 days. With the exception of damaged and defective merchandise, shipping and handling charges are non-refundable and return shipping or pickup fees may apply. If the original payment was made by cash or check, a certified refund check will be issued within 7-10 days of the item being returned to UID.

SPECIAL/CUSTOM ORDERS:

Special and custom orders are items that are manufactured by customer request or to customer’s specifications and are items that UID does not stock. Special and custom orders exceeding $1,000 require a 50% non-refundable deposit. Special and custom orders less than $1,000 require payment in full. Special or custom orders may not be returned or cancelled and are not subject to UID’s return policy.